The EU withdrawal button is an online function that lets consumers cancel an eligible distance purchase within the 14-day cooling-off period. It comes from Directive (EU) 2023/2673, which added Article 11a to the Consumer Rights Directive, and it applies across the EU from 19 June 2026.

 

The Cancellation Timeline

​

• Cooling-off period: Starts the moment you place the order and ends 14 days after the day you receive the goods. 

• Return window: Once you have informed me you want to cancel, you have another 14 days to send the items back in the original packaging, fully insured, at your own expense.

• Refund deadline: I will refund you within 14 days of getting the items back. This includes the standard delivery costs you paid, but not the extra for fully insured delivery.

​

Exceptions (No Right to Cancel)

​

• Personalised or custom-made items.