Small/medium pieces are sent fully insured & tracked, via Royal Mail/Parcelforce/UPS.

Postage is calculated at checkout.

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Large pieces will be packed and sent via a specialist art courier (TransArtBox), which I will arrange.

Postage for large pieces is worked out separately, do get in touch for a quote before you order.

(It will say in the artwork's description if postage is worked out separately)

If you are local to Solihull, UK we can arrange local pickup to avoid postage costs.

Email elle@ellecollins.com before you order.

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SHIPPING TIMES

UK (usually 2-5 days after dispatch)
Europe (usually 1-2 weeks after dispatch)
Rest of the World (usually 1-3 weeks after dispatch)

 

For commissioned pieces, time scale will depend on how many current commissions I have already booked in. We will discuss this when finalising the commission.

For available pieces, I post those within one week of the order being placed.​

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DAMAGED, LOST OR UN-COLLECTED PACKAGES

All parcels are insured to full content value. Very rarely parcels do get lost/damaged.

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If your parcel contents arrives damaged, you must send me photographic evidence as soon as it arrives. Then I can claim on the insurance and we can discuss either a refund or remake.

(Due to the nature of my work and all items being handmade, please appreciate any replacement piece, will take time.)

If your parcel has not arrived in 30 days, please contact me and I will investigate.

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If you were not at the specified delivery address when the delivery was attempted by the courier, it is your responsibility to collect from the local post office/depot in the time stated.

If a parcel is returned to me and you wish me to resend, you will need to pay for postage again. I will then resend when payment has been received.

TRACKING
Once dispatched for delivery you will receive an email with a unique reference number which can then be used to monitor the progress of your delivery online.

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RETURNS

I do not accept returns, unless the piece is damaged in transit. I ensure all photos on my website, or emailed in the case of commissions, show my work as thoroughly as possible.

If you are not completely satisfied with your purchase/s please do get in touch with me elle@ellecollins.com

 

*There may be postal delays which are out of my control.

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** Now the UK has left the EU, your parcel may be subject to import duties, taxes and tariffs which are applied once the delivery reaches the specified destination. Please check your own country's policies before you purchase. Please note that I have no control over these charges. I will NOT refund costs I have incurred if parcels are returned to me.

***Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. I will not be liable for any breach by you of any such laws.

 

PRIVACY & SAFETY

 

Please see this link for our Privacy document...

https://www.termsfeed.com/live/15e762e4-34d5-4c65-add3-37d53b74c2c7